FAQ

Info to Know

Booking Process

📅 Class Booking Policy – Just Reign Cycle

🕒 Booking a Class

Classes can be scheduled in advance or up to 15 minutes before class begins, as long as a bike is available.
The class schedule is released every Sunday at 12:00 PM, covering the following 8 days.
To book a bike, you must have paid rides available in your account.
Booking a class includes reserving your bike spot in the cycle room.

🌐 Account & Registration Requirements

To use our booking system via JustReign.com, users must:

Create an account.
Agree to our Release of Liability Waiver and Terms & Conditions.

👧 Minors Policy (Ages 14–17)

Registration must be completed in person with a parent or legal guardian.
Additional paperwork is required at the studio prior to the minor’s first ride.
Riders under 16 must be accompanied by a parent or legal guardian during class.

Waitlists

If the class is full, don’t worry—join the waitlist! To join, you must have a valid paid ride credit, which will be redeemed upon sign-up.

✅ If You’re Added to Class (4+ Hours Before Start Time):

You’ll be automatically added to class if a bike becomes available.
No confirmation is needed—you’re in!
Our standard cancellation policy will apply.

⛔ If You Wish to Cancel After Being Added:

You have up to 4-hours before class start time to cancel without penalty.
Cancelling after this window will result in loss of credit per our standard policy.

🔄 Still on the Waitlist (Within 4-Hours of Class Start)?

You will not be automatically added to class.
At this point, bikes become first come, first serve.
Check the app frequently and claim your spot if one opens!

🚫 Canceling While Still on the Waitlist:

You may cancel at any time while still on the waitlist.
No fees. No loss of credit.

Class Cancellation Policy

🚫 Class Cancellation Policy

Can’t make it? We get it!

We have a 4-hour cancellation policy.
You may cancel up to 4-hours before the scheduled class time without penalty.
If you cancel less than 4-hours before the class:
- Package holders will lose a class credit.
- Members will be charged a $20 late cancel fee.

Package Expiration

🎟️ Package Expiration

All expiration timelines begin from the date of purchase:

Single Class – expires in 14 days
5-Class Pack – expires in 30 days
10-Class Pack – expires in 90 days
20-Class Pack – expires in 180 days
New Rider 3-Pack – expires in 14 days

📌 Classes are non-transferable and may not be shared between individuals.

Membership Cancellation

MEMBERSHIP CANCELLATION

Membership Cancellation

Final Sales and Payment Method

🔒 All Sales Are Final

All purchases made at Just Reign Cycle are final. No refunds, exchanges, or transfers.

💳 Payment Methods

We accept:

Visa
MasterCard
American Express

FAQs

What should I wear?

**Gear Up to Ride – Keep Yo’ Sh*t Tight**

Leave the long, loose-fitting pants at home. They can get tangled in the bike and kill your flow. Fitted gear = safer ride, stronger vibe.

Do I need special cycling shoes?

First Ride? Your Shoes Are On Us! After your first ride, shoe rentals are $4.00 per class.

We provide cycling shoes with SPD clips for a smoother, safer, and more powerful ride. Your first rental is free.

Bringing Your Own Shoes?

Awesome! You’re welcome to bring your own cycling shoes with:

SPD clips (standard)
LOOK Delta clips

Please make sure your shoes are clean and not used for outdoor riding.

Should I arrive early for my first class?

YES! Please arrive at least 10-minutes before class starts, dressed and ready to ride.

🚫 New riders who arrive late (less than 10-minutes prior to class) will not be permitted to ride.
This is to ensure we have enough time to get you set up safely and confidently.

We can’t wait to ride with you—just don’t be late!

What happens if I am late to a cycling class?

Late Arrival Policy

We know life happens—but once class begins, we lock in.

Arrive On Time

If you are not present at the studio at least 5-minutes before class, your bike may be released to a waitlisted rider.
No one will be admitted into class 5-minutes after the start time—this is for your safety and to avoid disrupting others.

First-Time Guests

If this is your first ride with us, please arrive at least 10 minutes early.
First-time guests who arrive less than 10-minutes prior to class start will not be permitted to ride, no exceptions.

Thank you for respecting our time, your safety, and the energy of the room.

Are cell phones allowed in the studio?

Nope. No phones in the studio.

To protect the vibe, the focus, and the energy of every ride, cell phones are not permitted inside the cycle room—no exceptions.

Here’s How It Works:

Please leave your phone on silent and store it in a locker before class begins.
Expecting an urgent call? No problem—just leave your phone with the front desk, and if it rings, we’ll come grab you.

Let’s keep the studio distraction-free.
No lights. No buzzing. No scrolling.
Just you, the bike, the beat—and your full focus.

Locker rooms and showers

For your convenience, we offer men’s and women’s facilities, each equipped with:

Showers
Fresh towels
Essential toiletries

Secure Your Stuff

We also provide lockers with built-in digital locks to keep your belongings safe while you ride.

How old do you have to be to take a cycle class?

Age & Height Requirements

Riders must be at least 14 years old and a minimum of 4’11” to participate.
Under 18? A parent or legal guardian must sign a waiver in-studio before your first ride.
Under 16? A parent or legal guardian must be present in the studio during your ride—no exceptions.

Do I have to bring anything with me?

What to Bring to Your Ride

Just bring your bad-ass self and a water bottle—we’ve got the rest covered!

Hydrate at our water bottle filling station.
Fresh towels provided for every rider.
Need a water bottle? Grab a Smart Water Bottle available for purchase at the studio.

Ready to crush it? We’ll see you on the bike!